About this troubleshooting course
How does a MIMIC machine help in learning troubleshooting?
Mechatronics for community colleges
Learning materials included in the troubleshooting course
Instructor On A Disk Package
Troubleshooting course contents
What users say about Systematic Troubleshooting
FAQ's (Frequently Asked Questions) about the troubleshooting course
Microcontroller-Based systems details
Circuit Boards and Digital Circuits
Links to information about maintenance and troubleshooting
IDEAS! on training and troubleshooting
About the creators of these courses
Available packages and preview materials
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FREQUENTLY ASKED QUESTIONS
- How long does the course take?
- The basic course presented in the classroom takes
about 12 hours. An additional 2- to 3-hour session that applies
the principles in the course to equipment in your own plant is also
recommended. For good long-term results, it is beneficial to continue
these sessions on your own equipment after the basic concepts
have been learned.
- How long are typical class sessions?
- Sessions may be one-day, half-day or two-hours to suit your work
- What changes can we really expect in our people if we
just conduct the basic workshop?
- This program changes their attitude.
It convinces them, without a shadow of doubt, that troubleshooting
without a thorough knowledge of the equipment is futile.
They also know how to get that information and put it in a form
they can use.
They can narrow their search for causes to specific systems.
They understand the importance of thinking of all the possible
causes and the value of working with others in different
trades to do this.
They know that all the facts are needed to reduce the
number of possible causes.
They understand the principle of checking the lowest cost items first.
They know how to link individual facts with possible causes to provide
evidence on which causes are most likely.
- Is this a course on troubleshooting electrical or electronic
- No. This is a course for all trades, mechanical as well as
electrical and for experienced as well as new people.
Activities in the class and the MIMIC machine do not require
any knowledge of electricity or electronics.
(Although participants will gain a bit of working
knowledge of these disciplines by the time they complete the workshop.)
How do we apply the concepts in the course to our own plant?
By continuing your involvement beyond the basic session, selling the concepts throughout the plant and coaching employees on the job. The Manager's Planner is directed toward accomplishing these goals.
The Troubleshooting Action Guide, a form that teaches analystical thinking, can be used to determine how people solve problems on the job. The forms and sketches taught in the course can be used as a basis for building files on the equipment they maintain in your plant.
Is this course just for manufacturing maintenance?
NO. It is for anyone in any trade who troubleshoots machines or processes.
That includes people in field service, service technicians and customer service people.
In fact, some field service organizations are using the course as part of their certification
Is this a self-study course?
YES and NO. You can have it either way, self-study or instructor-led.
The course includes a self-study text-workbook that may be studied by a person working
independently. They use the MIMIC to set-up and complete problems themselves and evaluate
their own results. However, as a practical matter, most companies prefer to use the course
in a classroom atmosphere. In this case, self-study in the workbook can be assigned with
group sessions for answering questions and doing application activities.
The text-workbook is also useful for the instructor in learning the material
prior to leading a class.
What should the manager do to help make the course a success?
First you need to decide on what would constitute success for you. Then, depending on your answer, you would involve yourself and your company to insure that these goals are achieved. Specific guidelines for this important process are provided in the Manager's Planner.
What if the instructor prefers notes to a full script?
The Presenter's Notebook is for the person who likes a concise guide
rather than having every word scripted. All the instructor needs in the classroom
is this guide and the Activity Books. The Prenter's Notebook also includes an
alternate presentation sequence, interesting additional activites and the
author's latest ideas on course presentation.
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